theUp.co

About theUp.co:
theUp.co is a leading provider of hospitality technology products; our mission is to upgrade every hospitality experience. Having raised significant funding from investors such as Jagermeister, Founders Factory, JamJar and The Garage Soho, we are looking to grow our team by bringing together the best talent to make our vision a reality.

The role:
We're looking for a highly organised and proactive Operations Executive to work with the Managing Director of ChargedUp and the wider team at theUp.co. You will spend your time on a wide variety of organisation and logistical tasks, liaising with a range of colleagues, stakeholders, suppliers and venues on our most important operational initiatives. You do not need to have prior experience of undertaking all of the responsibilities outlined in the spec, we will provide full training and are very happy to work with someone who has the necessary skills, right mindset, willingness to learn and desire to get stuck in.

Main responsibilities:
Oversight of the end-to-end lifecycle of ChargedUp operations, including:
- Liaising with suppliers to ensure stations are produced in line with requirements and quality specifications
- Managing the rollout and delivery of stations to a range of venues
- Undertaking location suitability and risk based assessments
- Training/ explaining the service to venue staff
- Tasking the rider network to ensure stations are supplied, stocked and maintained
- Resolving station maintenance requests
- Co-ordinating the return and replacement of stations
- Tracking dispatched/ returned assets across storage facilities and offices
- Ensuring the dispatch office and storage units are safe and well organised
- Arranging inventory transfer, rework and product dispatch with fulfilment centres

Supporting with a range of company-wide operations, including:
- Ordering and dispatching various hardware related to ServedUp
- Liaising with our fulfilment centre to brief in dispatch requirements
- Visiting venues to provide operational support, testing or replacement hardware
- Liaising with the Finance team to ensure they are aware of budgets and costs

Skills, experience and qualities:
- Highly professional, organised and proactive
- Common sense and the ability to work autonomously
- Able to communicate clearly and simply
- Happy to visit venues and speak directly with venue staff, either face-to-face or over the phone
- Ability and desire to learn a range of software systems
- Numeric/ analytical mindset - ideally with an existing knowledge of Excel/ Google Sheets
- Ability to plan and co-ordinate projects to completion

Package:
- Salary plus share options
- 25 days annual leave, plus bank holidays
- Work from home or in the office
- Inclusive social schedule
- Training budget
- Workplace pension