theUp.co is the leading provider of hospitality technology products and services in Europe. ChargedUp helps keep customers phones charged, CleanedUp keeps people safe and ServedUp allows ordering and payment in seconds. Having raised significant funding from investors like Jagermeister, Founders Factory (a market-leading accelerator founded by Brent Hoberman of Lastminute.com and MADE.com), JamJar (Innocent Smoothies founders) and The Garage Soho (Sir John Hegarty and Tom Teichman) we are looking to grow our team by bringing together the best talent to make our vision a reality.
Our future vision is to power an entire venues operations through our theUp.co products, helping grow businesses through the deployment of
Our aim is to give every one of our customers the best level of service possible. From the very first interaction through to them becoming an evangelist for theUp.co and our products.
This role focuses on the post-sale customer journey and the team that immediately covers that. You will be responsible for leading our customer success team and ensuring that we, as a business, deliver an outstanding experience for our customers.
As well as the day to day team management you will also be responsible for building scalable processes, developing a winning strategy that keeps customers engaged and ensure the team exceeds target.