theUp.co

The company:

theUp.co is one of the leading providers of hospitality technology products and services in Europe. ChargedUp helps keep customers' phones charged, CleanedUp keeps people safe and ServedUp allows ordering and payment in seconds. Having raised significant funding from investors like Jagermeister, Founders Factory (a market-leading accelerator founded by Brent Hoberman of Lastminute.com and MADE.com), JamJar (Innocent Smoothies founders) and The Garage Soho (Sir John Hegarty and Tom Teichman) we are looking to grow our team by bringing together the best talent to make our vision a reality.

Our future vision is to power an entire venue's operations through our theUp.co products, helping grow businesses through the deployment and adoption of efficient technology and data insights.

The role:

As our Product Designer, you will be responsible for the customer experience and design of our growing suite of products. You will lead the design of our products and provide structure and process as the business grows. You will focus on usability and experience, using lean methodologies to help the team build the right product quickly.

Your responsibilities:

  • Taking ownership and leading the UI and UX design, bringing to life the customer experience and the business vision/mission
  • Have a human-focused approach to design, meaning you perfectly balance customer needs and business requirements
  • Produce and communicate design prototypes
  • Continually gather feedback and learnings to improve design of existing products
  • Ensure that research and testing are embedded into your process.
  • Ensuring there is a clear vision and purpose and we are embodying and communicating our company values with effective solutions to solve business and customer pain points
  • Ask the right questions and seek feedback, you might need to treat requirements as assumptions and validate them.
  • Working closely with engineers to build out the product and maintain consistencies across brand and product
  • Working closely with the customer care and support teams to gather insight into customer feedback
  • Help create a culture of design thinking, valuing a human centred approach that integrates the needs of the customers and the business
  • Articulate how the product meets the user's needs by communicating their imagination in words. A true designer has a narrative, and tells the story with authority


What we're looking for:

  • A passion for creating products people love, caring about product performance is key
  • Proven work experience in product design in a fast paced environment (minimum 5 years)
  • Experience of owning and leading UI and UX design
  • Demonstrated ability operating in an ambiguous environment - adaptability is key
  • You can think creatively and are resourceful. Experience of all the normal design tools especially Sketch App/Figma
  • Quick thinking and intuition, someone who can balance creativity with objective data
  • Managing your time and driving momentum within the business by subscribing to lean methodologies
  • Quick thinking and intuition, someone who can balance creativity with objective data

The benefits:

  • Salary & options available
  • Full remote (GB based)
  • Summer and Christmas parties for team and friends
  • Pension
  • 25 days holiday