theUp.co

The Company

theUp.co is the leading provider of hospitality technology products and services in Europe. ChargedUp helps keep customers' phones charged, CleanedUp keeps people safe and ServedUp allows ordering and payment in seconds. Having raised significant funding from investors like Jagermeister, Founders Factory (a market-leading accelerator founded by Brent Hoberman of Lastminute.com and MADE.com), JamJar (Innocent Smoothies founders) and The Garage Soho (Sir John Hegarty and Tom Teichman) we are looking to grow our team by bringing together the best talent to make our vision a reality.

Our future vision is to power an entire venues operations through our theUp.co products, helping grow businesses through the deployment of and adoption of efficient technology and data insights.

The Role

Our aim is to give everyone of our customers the best level of service possible. From the very first interaction through to them becoming an evangelist for theUp.co and our products. This role focuses on the initial stage of our post-sale customer journey, ensuring our customers are onboarded brilliantly and set up for future growth. You will liaise with cross-functional internal teams (including Customer Service, Customer Success and Operations) to deliver an exceptional customer experience, and help our customers to reduce their time to first value, before making a seamless transition to their Account Manager.

This position may require occasional travel. If you are familiar with account management software (CRM), have a flair for client communication and have a track record of meeting targets, we’d like to meet you.

The ideal candidate has a genuine interest in technology, a solution orientated mindset, great interpersonal skills, and a desire to challenge the status quo

Your responsibilities

  • Manage a pipeline of customers as they come through the onboarding process
  • Communicate clearly the milestones and expected touchpoints of the customer journey
  • Deliver impactful onboarding sessions to reaffirm the value our customers will be realising through adoption of our technology
  • Help customers decrease their time to first value by creating a rock solid foundation for success
  • Work with product, operations, sales, and other internal teams to create an amazing experience for our customers
  • Help build processes which scale as we grow, ensuring we continue to onboard customers in the best possible way.

Key attributes

  • Highly Organised
  • A relationship builder with great people skills
  • Start-up/scale-up experience
  • Flexible and willing to get your hands dirty
  • Ambitious with a hunger to learn
  • Growth mindset

The Benefits

  • Competitive salary
  • Options package for theUp.co
  • Remote working
  • Fixed office available (our office is located centrally in Victoria for when you need to come in)
  • Laptop & Monitor for your home office
  • Monthly socials and extra perks
  • Chance to join a fast-growing startup